At Knollmead, we will continue to focus on high quality teaching and learning by continuing to progress through the curriculum, making decisions on what content is best to deliver remotely. We understand that these times may be challenging for our families and we have gathered information to answer some of the frequently asked questions and hopefully provide support where needed.

Please find links and sections below to access a wide range of information including our remote education provision and a wellbeing section. If you have any questions, please do contact us via the school enquiries.

What if a close contact at school tests positive?

If the close contact is under 18, they will not have to self-isolate (in line with the policy for fully vaccinated adults) but will be asked to take an PCR test immediately, other than for very young children identified as non-household contacts, and they will not need to self-isolate while awaiting the results of the test. If the PCR test is positive, they will be required to self-isolate for 10 days from the date of the test. NHS Test and Trace will then get in touch to identify close contacts.

If my child/I have symptoms of Coronavirus

If your child has symptoms, they and other members of the household who are not vaccinated and are over the age of 18 should self-isolate you should inform their education or childcare setting. You should immediately order a PCR test for them. If the PCR result is negative, they and other members of their household can stop self-isolating (unless instructed to self-isolate for other reasons). If the PCR result is positive, they, other members of their household (who are not vaccinated and are over the age of 18) and any close contacts identified by NHS Track and Trace (who are not vaccinated and are over the age of 18) must self-isolate until 10 days after the onset of symptoms. You will also need to let the school know.

This is the foundation of our testing strategy. It is the most effective way to know if you are positive and need to self-isolate. If you have symptoms, you should continue to book a test via the NHS Coronavirus (COVID-19) service or by calling 119.

Full reopening (from March 8th) safety plan and guide for parents

" What parents need to know about early years providers, schools and colleges during COVID-19"

Can my family get tested for Covid-19?

Regular rapid testing is now available for parents, their households and bubbles via the school household testing programme, please see further information below.

If family members experience COVID-19 symptoms, they must follow standard government guidance, including self-isolating immediately and booking a test through the NHS Coronavirus (COVID-19) service or by calling 119.

POS-004 A guide to regular testing for parents with children at nurseries, schools and colleges.pdf

Information about remote education provision at our school

Information about Health & Wellbeing

Information about E-Safety

Information about Safeguarding

Access to Online Learning - Devices and Data

Laptop Donation/Refurbishment

You may have older laptops that are running slowly or running out-of-date software like Windows 7 or even older versions. You may also have laptops that are no longer used and sitting in a cupboard somewhere that can be put to good use. If this is the case, we would like to offer you the opportunity to have your laptop looked at by our IT Services team as we may be able to breathe new life into it by replacing the software with Chrome OS which is what the school Chromebooks run on.

Once this is done, the laptop can either be returned to you to use for remote learning or you can donate it to the school where it will be given to a pupil who may be struggling to access remote learning.

Chrome OS is a lightweight operating system unlike Windows which uses a lot of system resources. Chrome OS should run a lot faster than Windows even on old, slow laptops. We use a special version of Chrome OS called CloudReady which is specifically designed to run on old laptops.

If you would like to donate a laptop or would like us to refurbish it with Chrome, please complete this form.

Once you complete the form we will be in contact to arrange for you to drop the laptop off. It will need to be dropped off to one of our schools at the time we arrange.


If students have to use their mobile data to access the internet because there is no broadband internet at home, you can request additional data by filling out this form: Increased Data Allocation Request. This must be completed by the account holder.

Knollmead Key Worker Provision

DfE Guidance

Following the Prime Minister’s announcement on 4 January 2021, only children of critical workers and vulnerable children and young people should attend school. All other pupils and students will receive remote education at home.

Knollmead Key Worker Provision

If you are eligible for key worker provision at Knollmead or you would like more information, please contact Natasha Carby via the school enquiries

Pupils in school as part of the key worker provision will continue to progress through the curriculum both through attending lessons taught by their teachers on site and using online lessons provided by their teachers. All pupils will have a quiet place to work and access to a device. Pupils should bring their own headphones, a packed lunch and any books/equipment necessary to complete their classwork. All pupils will be supervised by a member of staff at all times and the health & safety precautions detailed in our risk assessment will continue to be followed closely.

Children with an EHCP will have provision in place to meet their needs as set out in their EHCP and work closely with the staff who would normally support them wherever possible.

Free School Meals

Applying for free school meals (FSM)

If the financial situation of your family has changed since the pandemic and you think that your child may now be eligible for free school meals, you can find our more information and apply via this Department for Education website link.

During the coronavirus (COVID-19) outbreak, the government has temporarily extended free school meals eligibility to include some groups who have no recourse to public funds (NRPF). This temporary extension is continuing and covers both pupils who are attending school and who are at home due to coronavirus (COVID-19).

See guidance on the temporary extension of free school meals eligibility to NRPF groups for more information.

Pupils currently in receipt of free school meals

Following the recent announcement from the government, from Monday 18th January 2021 schools will be sending Edenred vouchers via email to those children currently in receipt of free school meals. Once families have received their voucher, they will be able to redeem in store by either:

  • presenting the voucher on a smartphone or tablet

  • presenting a paper copy of the voucher

More information about this scheme and a list of possible supermarkets that the vouchers can be used at can be found here.

Other support for families

Further government support is available for families struggling as a result of coronavirus (COVID-19). If families need urgent help, they can contact their local council to find out what services are available in their area.